Tag Archives: iPhone 4 antenna problem

Eligible for a free iPhone 4 case? Here’s how you get it.

With the fiasco dubbed Antennagate behind us now, it’s time to embrace iPhone 4 with all its advantages and disadvantages and move on.  At the impromptu press conference two weeks ago, Apple CEO Steve Jobs announced that all iPhone 4 owners (who purchase their phones before September 30) are eligible to get a free Apple Bumper or third-party case.  The free case is the solution for your antenna woes; it will cover the vulnerable spot at the lower left corner.  Here’s how you go about applying for a case:

1. Download the iPhone 4 Case Program app from the App Store.
2. Launch the app on your iPhone 4 and sign in using your iTunes Store account or Apple ID.
3. Select your Bumper or case.

For iPhone 4 purchases made before July 23, 2010, you must apply no later than August 22, 2010; otherwise, you must apply within 30 days of your iPhone 4 purchase. To qualify for this program, you must purchase your iPhone 4 by September 30, 2010.

It’s that simple, really.  All cases come in black only and they include Apple Bumper, Incase Snap Case, Belkin Shield Micra, Griffin Motif, Griffin Reveal, Speck Fitted, and Speck PixelSkin HD.  There’s a 3-5 week wait for delivery, so sit tight!

If you purchased an Apple Bumper when you picked up your iPhone 4 at an Apple Store with a credit card, you will receive an automatic refund on your card if you haven’t already (you are notified by email).  If you paid with cash you must bring the receipt to the Apple Store to get a refund by 9/30.  If you bought one at an AT&T store you can receive a refund if you fill out and send this rebate coupon by 9/30.

[Via Apple; Engadget]

Cell phone makers respond to Jobs’ claims surrounding Antennagate [Update: Apple throws Moto’s Droid X into the mix]

Last week Apple CEO Steve Jobs held a press conference to address the iPhone 4 deathgrip situation.  During the presentation he spit out phrases like “phones aren’t perfect” and claimed that the antenna problem is “a challenge for the entire industry.”  To provide factual evidence to back these statements, Jobs showcased videos of the iPhone 3GS, BlackBerry Bold 9700, HTC Droid Eris, and Samsung Omnia II all dropping their signal strength when gripped in a certain way.  (Apple uploaded these videos to their YouTube page.)  Over the course of the next few days following the press conference, RIM, HTC, Samsung, and Nokia shared their thoughts on the matter.  You can be sure they did not take Apple’s “all smartphones have weak spots” accusation lightly.

The first cell phone manufacturer to counter-attack Apple’s claims was Nokia, a company Apple interestingly did not make an example of at the press conference.  Though they agree with the fact that “antenna performance of a mobile device/phone may be affected with a tight grip, depending on how the device is held”, a non-direct jab at Apple comes later in the statement:  “… we prioritize antenna performance over physical design if they are ever in conflict.”  Since Apple did not mention Nokia during the presentation, Nokia kindly left Apple out of their brief statement.  Little did they know that Apple would post a video of the Nokia N97 Mini getting deathgripped on their YouTube site just four days later.

Now let’s hear what the other cell phone makers had to say about their honorary mention.  RIM co-CEOs Mike Lazaridis and Jim Balsillie start the statement off like this: “Apple’s attempt to draw RIM into Apple’s self-made debacle is unacceptable.”  Other choice quotes:  “Apple’s claims about RIM products appear to be deliberate attempts to distort the public’s understanding of an antenna design issue and to deflect attention from Apple’s difficult situation.”  ..  “One thing is for certain, RIM’s customers don’t need to use a case for their BlackBerry smartphone to maintain proper connectivity.”  Yeah, they just said that.

Things cool down a bit with the reactions from HTC and Samsung.  In an exclusive statement to Pocket-lint, HTC’s Eric Lin compared the Droid Eris’ complaint rate to iPhone 4’s.  At the conference, Jobs said that over 0.55 percent of iPhone 4 customers called AppleCare to complain about the antenna problem to date.  Lin shared that “approximately .016% of customers” feel the need to call in about Droid Eris antenna-related issues.  That’s around 34x lower then Apple’s rate.  Although HTC has yet to push out more formal response to the debacle, I’d say they win the point on this one.  Samsung rounds things out with a terse reply saying that the Omnia II’s antenna is located at the bottom of the device, a logical “design [that] keeps the distance between a hand and an antenna.”  Look after the break for the full statements from Nokia, RIM, and Samsung.

All in all I believe that these cell phone makers are justified in responding to Apple’s “Antennagate” mess.  It may be true that most smartphones have weak spots, but it was an obvious design flaw on Apple’s part to both place that spot where a hand is apt to grip the device and point out its exact position with a black strip.  And to reiterate RIM’s closing words, all of these other smartphones do not require a case to function properly.  Handing out free cases is a temporary fix.  To remedy a hardware problem a new, better design must be conjured up.  When it comes time for Apple to reevaluate the situation in September, I hope they have a more permanent fix in the works.

Update: Today (7/26) Apple posted yet another video in attempt to prove that the antenna problem affects most smartphones.  This time around it’s Motorola’s Droid X, one of Verizon’s current flagship phones.  Watch the bars drop from 3 to 0 after the break.

[Via Engadget, here, here, here, here & here] Continue reading Cell phone makers respond to Jobs’ claims surrounding Antennagate [Update: Apple throws Moto’s Droid X into the mix]

Consumer Reports says they “can’t recommend the iPhone 4” due to the antenna problem

Today Consumer Reports updated their original review of the iPhone 4 after properly testing the device’s antenna.  In their original review, CR recommended the iPhone 4: “The iPhone scored high, in part because it sports the sharpest display and best video camera we’ve seen on any phone…”  They go on to praise the improved battery life, front-facing camera, and built-in gyroscope.  During their time with the initial review test unit, they were “unable to replicate the [antenna] problems” that so many other iPhone owners seemed to be complaining about.  For some reason or another, CR decided to bring the iPhone 4 into their labs to test the antenna problem head-on.  (Why they didn’t do this in the first place is beyond me.)  Their findings:

When your finger or hand touches a spot on the phone’s lower left side—an easy thing, especially for lefties—the signal can significantly degrade enough to cause you to lose your connection altogether if you’re in an area with a weak signal. Due to this problem, we can’t recommend the iPhone 4.

The tests were conducted inside a radio frequency isolation chamber, a room “which is impervious to outside radio signals.”  After connecting “the phones to our base-station emulator, a device that simulates carrier cell towers” they concluded that all of their iPhone models were affected with the antenna problem.  They also tested other AT&T smartphones (namely the iPhone 3G and Palm Pre) and “none of those phones had the signal-loss problems of the iPhone 4.”  Boom.

CR goes on to say that these tests call into question Apple’s forthcoming software quick update which promises to fix the way the signal bars are displayed on the phone.  After coming to this conclusion, they hint that the antenna problem is almost certainly a hardware issue, and a software update and blaming AT&T’s less than stellar network will not pave a way out of this sticky situation.  Speaking of sticky, CR recommends that those affected with the antenna problem can remedy it by applying a small piece of duct tape over the antenna gap.  Not only does this make the phone look downright ugly, it’s going to leave sticky residue and you just don’t want that on your hands (and mind).  Go out and get a bumper case if you can’t manage to hold your phone differently.  CR parts with these glum words: “Apple needs to come up with a permanent—and free—fix for the antenna problem before we can recommend the iPhone 4.”  If the antenna problem is truly hardware-based (and it’s really starting to seem like it is), Apple needs to come out of hiding, admit their design flaw, fix it interally, and offer those affected with a free swap-out of updated models.  Like stat.

[Via Consumer Reports]